Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of CutFlow (the “Service”), available at cutflow.io. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use CutFlow.

2. The Service

CutFlow is online booking software for salons, barbershops, nail studios, and other appointment-based businesses. Features may include a public booking page, calendar and scheduling tools, client management, email confirmations and reminders, team accounts, analytics, and related dashboards. We may update, add, or remove features over time.

3. Accounts

You must provide accurate registration information and keep your login credentials confidential. You are responsible for activity under your account.

• Business accounts manage a shop, staff, services, and bookings.
• Customer accounts book and manage appointments at participating businesses.
• Staff invites and roles are controlled by the business owner; owners are responsible for their team's use of the Service.

4. Subscriptions and billing

CutFlow may offer a free trial and paid plans (for example Solo, Team, and Studio). Paid subscriptions are billed through Stripe. By upgrading, you authorize recurring charges according to the plan you select until you cancel.

• Prices are shown in USD on our pricing page and may change with notice.
• You can manage or cancel billing via the in-app billing portal (Stripe Customer Portal) or by contacting support.
• Trials, if offered, convert to a paid plan only when you choose to upgrade; we do not charge a card without your checkout action.
• Refunds are handled case-by-case at our discretion unless required by law.

5. Acceptable use

You agree not to:

• Use the Service for unlawful, fraudulent, or harmful purposes
• Abuse, spam, or harass clients or other users via email or messaging features
• Attempt to access other accounts, scrape data without permission, or disrupt the Service
• Upload malware or content that infringes others' rights
• Resell or misuse CutFlow in a way that violates these Terms or applicable law

We may suspend or terminate accounts that violate these rules.

6. Your content and client data

You retain ownership of business information, client records, and content you submit. You grant CutFlow a limited license to host, process, and display that content solely to operate the Service. You are responsible for having a lawful basis to collect and store client information (including consent where required). See our Privacy Policy for how we handle personal data.

7. Third-party services

CutFlow relies on third parties such as Stripe (payments), Resend (transactional email), and hosting providers. Their terms and privacy practices apply to their services. We are not responsible for outages or actions outside our reasonable control.

8. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation, or that bookings, reminders, or emails will always be delivered.

9. Limitation of liability

To the fullest extent permitted by law, CutFlow and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising from the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the claim. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

10. Termination

You may stop using CutFlow at any time and cancel a paid subscription as described above. We may suspend or terminate access for Terms violations, non-payment, or if we discontinue the Service. Upon termination, your right to use the Service ends; we may delete or retain data as described in the Privacy Policy.

11. Changes

We may update these Terms from time to time. The “Last updated” date above will change when we do. Continued use after changes means you accept the revised Terms. For material changes, we may provide additional notice (for example via email or an in-app message).

12. Contact

Questions about these Terms: support@cutflow.io or contactburak@gmail.com. You can also use our contact form.